(4.5 / 5)1523+ Ratings

PALACE IDENTITY Reviews

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Overall Rating

4.5
9 Reviews
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About PALACE IDENTITY

Palace-identity.com, known as PALACE IDENTITY, is a brand that celebrates the fusion of Chinese culture with modern product design. Launched in 2020, it offers a range of cosmetics that incorporate Hanfang (ancient Chinese prescriptions) with groundbreaking cosmetic technology. The brand's products, such as the Chinese Phoenix Foundation and Chinese Dragon Lipstick, are inspired by the Jinluan Palace (Imperial Throne Room) and aim to create a unique oriental temperament in makeup. PALACE IDENTITY emphasizes natural ingredients and modern technology to provide a makeup experience that is both authentic and nourishing, blending makeup with health. The brand also engages in strategic cooperation with domestic and foreign cosmetic research laboratories to explore scientific and technological strength in beauty products.

Customer ratings by feature

  • Good Value
    4.5
  • Customer Service
    4.5
  • Return Policy
    4.3
  • Price & Quality
    4.8
  • Shipping & Delivery
    5.0

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PALACE IDENTITY Customer Reviews (9)

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Jasmine Hayward
Jasmine Hayward
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Feb 19, 2023
Arnaud Langlois
Arnaud Langlois
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Feb 18, 2023
Brandon Holt
Brandon Holt
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Feb 18, 2023
Madeleine Wallis
Madeleine Wallis
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Feb 18, 2023
Lotye Varieur
Lotye Varieur
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Feb 18, 2023
Erla Pálsdóttir
Erla Pálsdóttir
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Feb 16, 2023
Eric Ostermann
Eric Ostermann
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Feb 15, 2023
Eric Scherer
Eric Scherer
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Feb 15, 2023
Anita McLain
Anita McLain
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Feb 14, 2023

PALACE IDENTITY Customer’s Q&A

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PALACE IDENTITY FAQs

FAQ

About Palace-identity.com Prices and Cost?

The prices for PALACE IDENTITY products vary depending on the item. For example, the Chinese Dragon Lipstick is regularly priced at $39.00 USD, while the Chinese Phoenix Foundation retails for $35.00 USD for 20ml. Additionally, the Super Stay Full Coverage Liquid Foundation is available for $35.99 USD. These prices reflect the brand's positioning in the market, offering a blend of traditional Chinese beauty elements with modern cosmetic technology. The cost of the products aligns with the brand's image of providing quality and culturally rich cosmetics.

FAQ

About Palace-identity.com Popular Products and Services?

Among the popular products offered by PALACE IDENTITY, the Chinese Phoenix Foundation and Chinese Dragon Lipstick stand out as signature items. The foundation is known for its regular price of $42.00 USD, often on sale for $35.00 USD. The lipstick, similarly, is priced at $39.00 USD, with occasional discounts bringing it down to $29.00 USD. These products reflect the brand's commitment to combining traditional Chinese beauty concepts with modern aesthetics, aiming to create a distinctive Chinese makeup brand that resonates with both heritage and contemporary trends.

FAQ

Palace-identity.com Return Policy?

PALACE IDENTITY offers free shipping on their products. The brand, which is part of ZEESEA, incorporates the charm of Chinese culture into modern product design and emphasizes free shipping as part of their service. However, specific details regarding their return policy are not readily available. For precise information on returns, it would be best to consult the company's official website or customer service directly.

FAQ

When will my PALACE IDENTITY order be shipped?

Most of their orders are shipped within 1-3 business days of placing an order.
FAQ

What if I opened the packaging of a product but still want to return it?

PALACE IDENTITY only accepts returns on unopened products that are in the same condition as when they were received. If the packaging has been opened or damaged, they cannot accept the return.
FAQ

What is PALACE IDENTITY's return policy?

PALACE IDENTITY guarantees return on any damaged products, unopened products, incorrect orders where you received the wrong product/never received products, or if you are unsatisfied with your purchase.
FAQ

How long does it take to get a refund?

All returns will be credited to the original payments methods. Returns will be processed within 1-2 weeks of our office receiving your item. Processing time can vary between banks.

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